Refund policy

Absolutely, Max! Here's a professional and customer-friendly 30-Day Return Policy tailored for your online store, Arcticsteel.ca, under the legal name Arctic Steel Products Ltd. You can place this on your website’s footer or within your FAQ or Returns page:

Arctic Steel Products Ltd. – 30-Day Return Policy

At Arctic Steel Products Ltd., we want you to be completely satisfied with your purchase. If for any reason you're not happy with your order, we offer a straightforward 30-day return policy.

Eligibility

  • Items must be returned within 30 days of the delivery date.
  • Products must be unused, uninstalled, and in their original packaging.
  • Proof of purchase (receipt or order confirmation) is required.

Non-Returnable Items

  • Custom-cut or special-order products
  • Clearance or final sale items
  • Installed or visibly used items

How to Initiate a Return

  1. Contact our support team at support@arcticsteel.ca with your order number.
  2. We'll provide a return authorization and instructions.
  3. Ship the item back using a trackable method. Return shipping costs are the responsibility of the customer unless the item is defective or incorrect.

Refunds

  • Once your return is received and inspected, we’ll issue a refund to your original payment method.
  • Refunds are typically processed within 5–10 business days.
  • Shipping fees are non-refundable unless the return is due to our error.

Exchanges

Need a different size or product? Reach out to our team—we’re happy to help arrange an exchange when possible.