Shipping policy
Shipping Policy – Arctic Steel Products Ltd.
At Arctic Steel Products Ltd., we’re committed to delivering your order quickly, safely, and efficiently. Below are the details of our shipping policy for purchases made through Arcticsteel.ca.
Order Processing
- Orders are typically processed within 1–3 business days.
- Orders placed on weekends or holidays will be processed the next business day.
- You’ll receive a confirmation email with tracking details once your order ships.
Shipping Methods & Delivery Times
- We offer standard and expedited shipping options at checkout.
- Delivery times vary based on location and selected shipping method:
- Standard Shipping: 3–7 business days
- Expedited Shipping: 1–3 business days
- Arctic Steel Products Ltd. is not responsible for delays caused by carriers or customs.
Shipping Areas
- We currently ship within Canada and select international locations.
- International customers are responsible for any applicable duties, taxes, or customs fees.
Shipping Costs
- Shipping fees are calculated at checkout based on weight, destination, and service level.
- Free shipping may be offered during promotional periods or for qualifying orders.
Lost or Damaged Packages
- If your package is lost or arrives damaged, contact us at support@arcticsteel.ca within 7 days of delivery.
- We’ll work with the carrier to resolve the issue and offer a replacement or refund when applicable.
Address Changes & Order Updates
- Please ensure your shipping address is correct before placing your order.
- If you need to update your address, contact us immediately. Changes may not be possible once the order is shipped.